Frequently Asked Questions

 We provide specialist inspection, servicing, maintenance, inspection, repair, installation and replacement services for fire curtains, smoke curtains and fire-rated roller shutter doors. We support commercial, industrial and public-sector buildings throughout the UK. 

We provide fire and smoke protection services throughout the UK. Contact our team with your site location and system requirements, and we can discuss the appropriate support for your building. 

We work across commercial, industrial and public-sector premises, including offices, warehouses, factories, schools, hospitals, retail buildings and residential developments with communal fire-safety systems. 

Regular maintenance helps identify damage, wear, obstructions and operational faults before they prevent a system from working correctly. It also supports effective building management and helps responsible persons meet their fire-safety obligations. 

The correct frequency depends on the system, manufacturer’s instructions, building use, risk assessment and applicable maintenance requirements. Our team can review your equipment and help establish an appropriate inspection and servicing schedule. 

 Yes. We can inspect an existing fire curtain, smoke curtain or fire-rated shutter and assess its condition, operation and maintenance requirements. Previous service records and system information should be provided where available. 

Please provide the site address, system type, approximate number of units, manufacturer if known, photographs and details of any current fault. Providing this information helps us assess the requirement more accurately. 

Our engineers inspect the condition and operation of the system, check accessible components and controls, identify visible damage or obstructions and test its operation where appropriate. Any faults or recommended remedial work are then reported. 

Yes. We can investigate faults and damage affecting fire curtains, smoke curtains and fire-rated roller shutters. The repair options will depend on the system’s condition, component availability and whether it can be safely restored. 

A fire curtain is a deployable barrier designed to descend when activated and help restrict the spread of fire between different areas of a building. When retracted, it can remain discreetly concealed above an opening. 

Fire curtains are normally connected to a control system and deploy when they receive an activation signal. The precise operating sequence depends on the curtain design, controls and the building’s fire-safety strategy. 

Fire curtains may be used across open-plan areas, doorways, lift openings, atriums, escalators and other openings where fire separation is required without permanently dividing the space. 

Yes. Fire curtains must remain unobstructed and able to deploy correctly when required. Routine inspection, testing and maintenance help detect damaged fabric, problems with controls, alignment issues and other operational faults. 

Warning signs include uneven movement, unusual noises, damaged or creased fabric, failure to descend or retract, warning indicators, damaged guide channels or a curtain stopping before reaching its intended position. 

Some faults and damaged components can be repaired or replaced. However, the appropriate solution depends on the curtain’s construction, certification, age and overall condition. An inspection is normally required before repair work is recommended. 

Keep the area clear, record the fault and arrange an inspection as soon as possible. Do not attempt to force, disconnect or modify the curtain, as this could cause further damage or affect its intended operation. 

A smoke curtain is a deployable barrier designed to help control the movement of smoke within a building. It may be used to contain, channel or redirect smoke as part of an engineered smoke-control strategy. 

A fire curtain is designed to provide a specified level of fire separation, while a smoke curtain primarily controls the movement of smoke. Their construction, intended performance and role within the building can therefore differ. 

Smoke curtains are commonly found in atriums, shopping centres, airports, transport buildings, warehouses, stairways and other large or open spaces where smoke movement needs to be managed. 

Yes. Routine inspection and operational testing help ensure that smoke curtains deploy correctly and remain free from damage or obstructions. The appropriate maintenance schedule should follow the system requirements and building fire-safety arrangements. 

Common issues can include damaged fabric, obstructed deployment paths, misalignment, control-panel faults, motor problems, damaged side guides and failure to descend or retract correctly. 

A fire-rated roller shutter is a specially constructed shutter designed to help resist the spread of fire through an opening for a stated period when correctly specified, installed, maintained and activated. 

A standard roller shutter primarily provides access control and security. A fire-rated shutter is designed and tested as a fire-resisting assembly, with specific components, controls, installation requirements and performance classifications. 

Yes. Regular inspection, testing and maintenance are important because damage, wear, obstructions or control faults could prevent the shutter from closing correctly during an emergency. 

 Yes. Our engineers can assess faults, damage and deterioration affecting existing fire-rated roller shutters. Where a safe and suitable repair is not possible, we can discuss replacement options based on the opening, application and required fire performance.